Board of Directors

Gary Hidu
Lead Concierge, Les Clefs d’Or USA
Hyatt Regency Cleaarwater Beach Resort & Spa
Hyatt Regency Clearwater Beach
301 S. Gulfview Blvd.
Clearwater Beach, FL. 33767

Gary Hidu is a member of the prestigious Les Clef d’Or USA International Union of Concierges and BACA member since 2008. Gary has 10 years experience as a Resort Concierge on Clearwater Beach, serving as Lead Concierge at the Hyatt Clearwater Beach Resort since its opening February 2010 and before as concierge at the Sheraton Sand Key Resort. A four-time Employee-of-the-Month winner (2 each @ Hyatt & Sheraton), Gary was awarded Hyatt Clearwater’s 2012 Employee-of-the-Year. Gary is also active in the local beach community, serving on the Board of Sunsets @ Pier 60, was Clearwater Beach Chamber of Commerce 2010 Tourism Person of the Year runner-up and MyClearwater Magazine’s May 2011 inaugural Clearwater Character. Before settling in Clearwater Beach, Gary’s previous career was as Corporate Travel Sales Manager at his family’s Jersey Shore Travel Agency for over 18 years, valuable experience that facilitated his transition into the Hotel Hospitality Industry.
Email Professional EmailHyatt Regency Clearwater Resort and Spa website
Adam Chappie
Vice President; Social Media Director
Hyatt Regency Clearwater Beach
301 S. Gulfview Blvd.
Clearwater Beach, FL. 33767

Adam Chappie is a Florida native with over 10 years of Resort Hotel experience on Clearwater Beach - 8 as Guest Services’ Associate formerly at the Sheraton Sand Key and 2 currently as Concierge at the Hyatt Regency Clearwater Beach. Adam is a rising star and has excelled as concierge, winning Hyatt’s November 2015 Employee-of-the-Month award, as well as contributing in Hyatt’s We Care & Culture Club committees. Adam became a BACA member at the start of 2015 and volunteered his services to the board as Social Media Director; additionally he stepped up to become Vice-President 2016. Adam is pursuing a degree in Business Marketing from USF - St. Petersburg Campus. When not working or studying, Adam is an avid golfer and baseball & hockey fan, gaining invaluable sporting expertise as it relates to guests’ referrals to golf courses, Spring Training and spectating inside Amalie Arena.
Email Professional EmailHyatt Regency Clearwater Resort and Spa website
Paul Olivares
Lead Concierge
Sirata Beach Resort
5300 Gulf Blvd.
St. Pete Beach, FL. 33706

Paul Olivares has been a BACA Member since 2013 and BACA Board Member since 2015. Paul has been employed in the Hospitality Industry for over 10 years and has nearly 4 years of experience as a Resort Concierge on St. Pete Beach, currently serving as Lead Concierge at the Sirata Beach Resort & Conference Center where he has been a Four-time Employee-of-the-Month winner.
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Rafael Ufret
Grand Hyatt Tampa Bay
2900 Bayport Drive
Tampa, FL. 33607

Rafael Ufret has over 15 years of combined hotel hospitality experience, serving 10 years as Cost Control Clerk at the Peabody Hotel Orlando (now Hyatt Regency Orlando) before relocating to The Grand Hyatt Tampa Bay in 2004 as Part-time Accounting Clerk/Concierge. Promoted to Full-time Concierge at The Grand in 2015, Rafael generously volunteers his accounting expertise to BACA in assisting the association’s Treasurer. An avid soccer & ice hockey fan, Rafael enjoys working with people and doing his best to make their visits memorable.
Email Professional EmailGrand Hyatt Tampa Bay Website
Ron MacDougall
Independent Concierge
P.O.Box 66353
St. Pete Beach, Florida. 33736

Ron MacDougall has been a dedicated hospitality industry professional for over 15 years and has been a senior BACA member since 2004, having held several board positions, presently serving as BACA’s Treasurer since 2015. Ron is also a member of the Central Florida Concierge Association (CFCA) since 2008 and is a member of the Tampa Bay Beaches Chamber of Commerce, having served on their board as well as being one of their Ambassadors. Known affectionately as ‘Ron from The Don’, a moniker coined from his 11 years as Resort Host/VIP Concierge at the historic Loews’ Don CeSar Resort Hotel, Ron served as the Concierge to the Stars at The Don and has been featured on TV and magazine articles for hosting celebrities on tour at the Tampa Bay area performing arts venues. Ron has received nominations for Star of the Month and top awards of Employee of the Month, along with countless personal accolades from guests & VIPs. Ron prides himself in providing the highest level of customer service by continually exceeding guest’s expectations and providing them the ‘WOW’ factor to make their visits one to remember.
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Membership Director
The Membership Director will be responsible for maintaining a current membership roster and Email listing (to be forwarded to the President), keeping accurate attendance records (in conjunction with the Sergeant-of-Arms), processing member applications (with assistance from the Secretary & Treasurer) and to act as or assigning a mentor to new members
Jeff Malogrides
Affiliate Associate Representative
Publisher – West Coast Florida
Where Magazine & Where GuestBook
Morris Visitor Publications
7740-54th Street North
Pinellas Park, FL 33781

Jeff Malogrides has been a BACA Member since 2005 and member of the BACA Board of Directors since 2007; he is also a member of the prestigious SKAL International Association of Travel & Tourism Professionals since 2009. Jeff began his career with Morris Visitor Publications in August 2003 and was promoted from Sales Associate to Associate Publisher in 2005; he was then promoted to Publisher of Tampa Bay in 2006 and West Coast Florida Publisher in 2007. Jeff is a 3rd generation Hotel Developer throughout the Mid-west and Florida including such brands as Marriott, Hilton, Days Inn and Choice Hotels.
EmailWhere Magazine website
Luis Vasquez
Hillsborough County Representative
International Plaza Mall & Bay Street
2223 N. Westshore Blvd.
Tampa, FL. 33607

Luis Vasquez has over 8 years of customer service experience working in various hospitality and professional settings. A native Floridian Luis is proud to share his experiences with visiting guests giving his incites on popular venues and new venues to showcase what Tampa and Florida has to offer.Luis graduated with a bachelor degree in International business and studies from USF-Tampa, using his knowledge to connect with all his guests whether domestic or internationally. Luis loves learning and embracing other cultures while traveling in his spare time and is an avid soccer fan hoping that one day he will see his family's country Peru win the World cup. Luis will represent and maintain relationships among BACA’s Tampa/Hillsborough County members and affiliates. With his knowledge of events and new venues he may be responsible for organizing venues and attractions to host BACA meetings & events. He lives by a quote in Latin "Sic Parvis Magna " Which means Great opportunities comes from small beginnings.
Anita Fabrizio
Pinellas County Representative
Independent Concierge
Tampa Personal Concierge
Anita Fabrizio has been a member of BACA and serves on the board since 2014. Anita is the CEO of Tampa Personal Concierge, a certified woman-owned business established in 2008 that specializes in events, weddings, home management, organization and personal shopping. Anita was voted Best in the Biz by the Tampa Bay Business Journal in 2012 & 2013 for her work as a Wedding Coordinator and Personal Shopper. Anita has a degree in Travel & Tourism and volunteers time with Project Transition U.S.A. supporting transiting service men & women at MacDill Air Force Base.
Wendy Barmore
Affiliate Associate Representative
Orange Blossom Creative Group

Wendy Barmore has served in the Hospitality Business for over 30 years, in both hotel & restaurant management capacities, and has been a member of BACA for over 7 years, the last 2 serving on the Board of Directors. Wendy is proprietor of the Orange Blossom Creative Group, a tourism marketing organization centered around Dunedin, and is also their President. Wendy is currently involved with sales & advertising for Clearwater’s Jolley Trolley System. In her spare time, Wendy enjoys music as a singer/songwriter and can often be found playing her guitar at a host of venues, particularly in the Dunedin area.
EmailOrange Blossom Creative Group Website
Hans Hess
Website Specialist
Creative Business Solutions, Inc.
34931 US Hwy 19 North - Suite 211
Palm Harbor, Florida 34684

My focus for this organization is to help manage and improve the overall online presence for BACA. This would include the website, social media, blog activity, contact list and a newsletter.

I am the owner and president of Creative Business Solutions, Inc. , a company that designs affordable websites from basic to large, e-commerce solutions, electronic catalogs with an online database, shopping carts with secure credit card transactions and most recently is working with clients to create Mobile Apps for your business.

In addition, our sister company has been marketing Vacation Places To Stay world wide through a network of over 80 Vacation Rental and Resort websites since 1999.

EmailCBSinet Website
Charlie Creel
Les Clefs D’or Liaison
Guest Services Manager/Concierge, Les Clefs d’Or USA
Sheraton Sand Key Resort
1160 Gulf Blvd.
Clearwater Beach, FL. 33767
727.593.6000 ext. 7028

Charlie Creel is a member of the prestigious Les Clef d’Or USA International Union of Concierges and has proudly served as Guest Service Manager at the Sheraton Sand Key Resort for the last 39 years, almost since the resort’s opening. Charlie served as BACA’s President from 1999-2002 and has served on the BACA Board of Directors in many differing capacities since: as Treasurer 2004-2007, and currently as BACA’s Les Clef d’Or Liaison. As BACA’s Past President, Charlie served as Chairman of the 2004 Florida Concierge Associations’ State Conference held in our Tampa Bay Area that September, an event that was one of the most successful State Conferences held, with over 150 Concierges together from all 7 Concierge Associations in Florida attending! Charlie was announced as the Florida Hotel & Motel Association’s 2005 Guest Services Employee-of-the-Year. On August 16, 2005, at The 38th Annual Governor’s Conference on Tourism, Charlie was the recipient of the Iris D. Larson Hospitality Award, an annual award for hospitality excellence, presented by Visit Florida, the official tourism marketing corporation for the State of Florida.
EmailSheraton Sand Key Resort Website
Richard ‘Lord Byron’ Pape
Sergeant at Arms
Hospitality / Sales Officer
Olympus Limo Inc.
8020 Massachusetts Ave.
New Port Richey, FL. 34653

Richard Byron Pape, affectionately known as Lord Byron, has been a long-time BACA member since 1995 and has served on the board for the last 6 years. Richard is the welcoming face you first see at BACA events as he is often responsible for collecting the entry fee. Possessing an unmistakable British accent to go with his quirky sense of humor, it’s been rumored L.B. was once knighted by the Queen of England! He enjoys Arthur Murray-style dancing and was once on TV as a finalist on BBC’s Come Dancing, a show similar to Dancing With The Stars. Richard has been in the limousine industry since 1992 and is a Chauffeur Extraordinaire, transporting royalty, politicians, celebrities & millionaires among his many clients and has been indispensible to BACA by volunteering on many occasions to transfer BACA members to events and across the state to the Florida State Concierge Conferences. Richard truly enjoys his job: “My work is my passion and my passion is my job.”
EmailOlympus Limo Inc Website